Austavia
Terms and refunds

Terms and refunds

Last updated: 11 November 2026

Who we are

Austavia is made and run by Toyane BEGARIN, Petit-Bourg, Guadeloupe, France. Contact: support@austavia.com. By using Austavia you agree to these terms.

Your account and your content

  • You can use Austavia without an account. Signing in with Google lets your folders sync between your devices.
  • What you put in Austavia is yours. You give us only the permission we need to store it, sync it and show it back to you.
  • Do not use Austavia to store or share anything illegal, or anything that infringes someone else's rights. We may suspend an account that does, or that abuses the service (for example by using it as bulk file storage).
  • Keep your own copies of anything important: Export lets you save everything at any time.

Free and Pro

  • Austavia is free to use, with 100 MB of cloud storage per account.
  • Austavia Pro is a monthly subscription that raises cloud storage to 10 GB. The price is shown before you pay.
  • Pro is sold by Polar, our reseller and merchant of record. Polar takes the payment, charges the applicable taxes and issues the invoice, under Polar's own terms of sale.
  • The subscription renews every month until you cancel. You can cancel any time from the customer portal (polar.sh/austavia/portal); Pro stays active until the end of the month already paid.
  • If a subscription ends and your account holds more than the free plan allows, nothing is deleted: you can still read and export everything, but new pictures will not upload until you are under the limit again.

Refunds

If you are not happy with Pro, write to support@austavia.com from the email address you sign in with, within 7 days of a payment, and we will refund that payment in full, no questions asked. Refunds are made through Polar to the card you paid with, and a full refund ends the subscription at once.

After 7 days a payment is not refunded, but you can cancel at any time and you will not be charged again. Your rights as a consumer under the law, and under Polar's terms of sale, are not affected.

Availability

We work to keep Austavia running and your data safe, but the service is provided as it is, and we cannot promise it will never be interrupted. As far as the law allows, we are not liable for indirect losses, or for losses beyond what you paid us in the last twelve months. Nothing here limits rights you have as a consumer under the law.

Changes and ending

We may update these terms; when a change matters we will tell you in the app or by email before it applies. You can stop using Austavia and ask us to delete your account at any time.

Law

These terms are governed by French law. If you are a consumer, you also keep the protection of the law of the country where you live.